HonuFon tried to set up call screening automatically on your phone and it didn't go through. That's usually just a carrier hiccup — it only takes a minute to finish manually.
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Why this is needed: call forwarding is what lets HonuFon screen unknown callers at all. It tells your carrier "if I don't answer, or my phone is busy or unreachable, send the call to HonuFon instead of my own voicemail" — that's the only way an unknown caller ever reaches the press-1 "prove you're not a robot" check before ringing through.
What happens if you skip it: your contacts and whitelisted numbers still ring through fine, but there's no press-1 IVR for anyone else — unknown callers go straight to
your carrier's own voicemail, not HonuFon's. You won't get HonuFon voicemail transcription or notifications for those calls, and you'll need to whitelist/blacklist numbers manually from the
Caller Portal instead of letting callers self-verify by pressing 1.
Pick your carrier
Verizon (Xfinity Mobile, Spectrum Mobile)
- On your HonuFon phone's dialer, tap this to set forwarding:
*71 3607776164
- Wait for the confirmation tone (2-3 seconds), then hang up.
- That's it — you're done. If you ever need to undo this, dial *73.
AT&T (Cricket)
- On your HonuFon phone's dialer, tap this to set forwarding:
**004*3607776164#
- Wait for the confirmation tone (2-3 seconds), then hang up.
- That's it — you're done. If you ever need to undo this, dial ##002#.
T-Mobile (Metro, US Cellular)
- On your HonuFon phone's dialer, tap this to set forwarding:
**004*3607776164#
- Wait for the confirmation tone (2-3 seconds), then hang up.
- That's it — you're done. If you ever need to undo this, dial ##002#.
Boost Mobile
Uses the same code as AT&T/T-Mobile below
- On your HonuFon phone's dialer, tap this to set forwarding:
**004*3607776164#
- Wait for the confirmation tone (2-3 seconds), then hang up.
- That's it — you're done. If you ever need to undo this, dial ##002#.
Other carrier
Not seeing your carrier listed? Skip straight to the last-resort option below — call your carrier directly. It's the most reliable path for less common carriers.
Still stuck, or your carrier isn't listed?
Call your carrier's customer service and ask them to set up
conditional call forwarding (forward on busy, no-answer, and unreachable — not "forward all calls") to:
(360) 777-6164
They can turn this on from their end in a couple of minutes, no codes needed.
Questions? Email support@honufon.com and we'll help you get set up.